---
title: "Managing beneficiaries - NexPay"
description: "Add and organise the people and institutions who receive funds. What bank details you need, what the approval statuses mean, and how to keep your list clean."
lastModified: "2026-06-02"
lang: "en"
url: https://nexpay.com.au/training/recipients/managing-beneficiaries
---
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# Managing beneficiaries - NexPay

## At a glance

- **Intended for:** Agents & school admins
- **Reading time:** 6 minutes
- **Last updated:** 1st June 2026

**TL;DR:** Recipients (also called beneficiaries) are who you pay. Add one from the Recipients page with "Add Beneficiary" — either enter their bank details directly, or send them a request form to fill in. Each recipient has a status — Approved, Pending, Invalid, Rejected, or Disabled — that tells you whether they're ready to receive funds. For schools, you don't need to add their bank details; NexPay already holds verified institution accounts.

{/* Body content for managing beneficiaries / recipients */}

## Who you pay, in one place

Every payment goes *to* someone — an institution, a supplier, an individual. NexPay keeps those parties in your **Recipients** list (the add button calls them "beneficiaries," and you may have heard the word "payee" elsewhere; they all mean the same thing). Getting this list right matters, because a payment can only be as accurate as the recipient behind it.

This article covers adding recipients, the bank details involved, and what the statuses tell you.

> **For schools and agents:** A clean, approved recipient list makes every future payment faster — you select a name instead of re-entering details. It's worth keeping tidy.

## The detail that removes the biggest worry

Here's the most reassuring thing about recipients: **for schools, you don't add bank details at all.** NexPay maintains verified bank accounts for institutions, so when you pay a school, the correct, vetted account is already on file. You're not copying an account number from an email and hoping it's right — which is exactly how tuition payments go wrong elsewhere.

You only add bank details when you're paying someone who *isn't* already on file — an individual, or an organisation NexPay doesn't already hold. Even then, you have an option that avoids handling their bank details yourself (more below).

> **Important:** You never need to track down a school's bank account to pay it through NexPay. If you find yourself about to type an institution's account number, pause — the verified account is almost certainly already on file. This is one of the main ways NexPay makes sure money reaches the right place.

## Adding a recipient

From the **Recipients** page, click **Add Beneficiary**. You're offered two paths:

- **Add Beneficiary** — you enter their bank details directly
- **Request Beneficiary** — you send them a secure form to fill in their own details

Choose **Add Beneficiary** when you have the details to hand and they're correct. Choose **Request Beneficiary** when you don't — see [requesting beneficiary details](/training/recipients/requesting-beneficiary-details.md).

### Entering details directly

If you add directly, you'll provide:

- **Who they are** — a name, whether they're an individual or a business, and optionally a tax ID, email, and phone
- **Bank details** — the country and currency, the account number, and the account name. Beyond those, the form shows the fields relevant to the country: a **SWIFT** or **IBAN** for international transfers, a **BSB** for Australia and New Zealand, a **sort code** for the UK, an **ABA** and **transit number** for North America, and so on
- **Address** — the recipient's address

You don't need every field — the form makes clear what's required versus optional for the destination. Once saved, the recipient enters review before they're ready to receive funds.

> **Quick tip:** Accuracy on bank details matters more than speed. A transposed digit means a payment that can't land. If you're copying details, paste rather than type where you can, and double-check the account number against your source.

## What the statuses mean

Each recipient carries a status that tells you whether they can receive funds:

- **Approved** — verified and ready to receive payments. This is what you want before paying.
- **Pending** — awaiting review. Give it a little time, or check whether anything's needed.
- **Invalid** — a detail didn't check out and needs correcting before they can be used.
- **Rejected** — the request to add them wasn't approved.
- **Disabled** — the recipient has been switched off and can't receive payments until re-enabled.

Before you build a payment to a recipient, a quick glance at their status saves a stalled payment later. If you try to pay someone who isn't Approved, that's usually why a payment won't proceed.

## Editing and keeping the list clean

Open any recipient to see their details and edit them. Note that changing key details — particularly bank information — may send the recipient back through review, which is deliberate: it protects against a quietly introduced error reaching a live payment.

For a list that stays useful, disable recipients you no longer pay rather than leaving stale entries cluttering your search.

## Your next step

- **Don't have someone's bank details?** Use [requesting beneficiary details](/training/recipients/requesting-beneficiary-details.md).
- **You review incoming beneficiary requests?** See [approving beneficiary requests](/training/recipients/approving-beneficiary-requests.md).
- **Ready to pay a recipient?** Go to [creating a payment](/training/payments/creating-a-payment.md).
- **Wondering why details get verified?** Read [identity verification and AML](/training/trust-and-compliance/identity-verification-and-aml.md).

## Checkpoint

After reading this, you should be able to:

- Find the Recipients page and the two ways to add a beneficiary
- Explain why you don't need a school's bank details to pay it
- Enter bank details directly, knowing the fields vary by country
- Read the recipient statuses — Approved, Pending, Invalid, Rejected, Disabled
- Edit a recipient and understand why a change may trigger a fresh review

## Frequently asked questions

### What's the difference between a recipient, a beneficiary, and a payee?

They're the same idea — whoever receives the funds. NexPay's menu calls them Recipients, the add button says "Add Beneficiary," and you may have seen "payee" elsewhere. Don't overthink the wording; it's all the party getting paid.

### Do I need a school's bank details to pay it?

No. NexPay holds verified bank accounts for institutions on file, so you don't provide or re-key a school's account details. This removes the single biggest risk in tuition payments — sending money to the wrong account. You add bank details only when you're paying an individual or organisation that isn't already on file.

### What do the recipient statuses mean?

Approved means ready to receive funds. Pending means awaiting review. Invalid means a detail didn't check out and needs fixing. Rejected means the request to add them wasn't approved. Disabled means the recipient has been switched off and can't receive payments until re-enabled. A green Approved is what you want before paying.

### What bank details will I need to add a beneficiary directly?

The essentials are the country, currency, and account number, plus the account name. Beyond that it depends on the country — you might add a SWIFT or IBAN for international, a BSB for Australia or New Zealand, a sort code for the UK, or an ABA and transit number for North America. The form shows the relevant fields.

### Can I edit a recipient after adding them?

Yes. Open the recipient and use Edit to update their details. Bear in mind that changing key details may mean the recipient is reviewed again before they're ready to receive funds, which protects against errors.

### What if I don't have the recipient's bank details?

Use the "Request Beneficiary" option instead. NexPay sends them a secure form to fill in their own details, so you don't have to collect and re-key sensitive bank information. See requesting beneficiary details for how that works.

## More on NexPay

**Platform**

- [For students & parents](/for-students-and-parents.md)
- [For ed. agents](/for-education-agents.md)
- [For universities](/for-universities.md)
- [For schools](/for-schools.md)
- [For accommodation](/for-accommodation.md)
- [AI automation](/payments-ai-automation.md)
- [Pricing](/pricing.md)

**Help & resources**

- [Training](/training.md)
- [Contact](/contact-us.md)
- [Developers](/api.md)
- [Zapier integration](/zapier.md)
- [Claude & ChatGPT](/mcp.md) — Claude & ChatGPT integration

**Company**

- [About](/about.md) — About NexPay
- [Jobs](/about.md#jobs)
- [Blog](/blog.md)
- [Media](/media.md)
- [Events](/events.md)

**Trust & locations**

- [Trust & Regulatory](/trust.md)
- [Our offices](/locations.md)

**Legal**

- [Terms and Conditions](/terms-and-conditions/)
- [Privacy policy](/privacy-policy/)
- [Cookie Policy](/cookie-policy/)
- [Complaints Policy](/complaints-policy/)
- [Financial Services Guide](/financial-services-guide/)
- [Product Disclosure Statement](/product-disclosure-statement/)
- [AML Policy](/aml-policy/)
- [Target Market Determination](/target-market-determination/)
- [Group Regulatory Disclosure](/group-regulatory-disclosure/)
- [Fees & FX Schedule](/fees-and-fx/)
- [Developer & API Terms](/developer-terms/)

## NexPay

NexPay Pty Ltd (ABN 56 153 910 984) holds Australian Financial Services Licence No. 560782 and is authorised to provide non-cash payment services to retail and wholesale clients in Australia.

- **Address:** Level 12, 64 York St, Sydney NSW 2000, Australia
- **Support:** [support@nexpay.com.au](mailto:support@nexpay.com.au)
- **Status:** [https://nexpay1.statuspage.io/](https://nexpay1.statuspage.io/)

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