---
title: "Settlements - NexPay"
description: "For schools and agents receiving funds, the Settlements page tracks money paid out to you and lets you download receipts and remittance advices."
lastModified: "2026-06-02"
lang: "en"
url: https://nexpay.com.au/training/commissions-and-settlements/settlements
---
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# Settlements - NexPay

## At a glance

- **Intended for:** Schools & agents (management)
- **Reading time:** 4 minutes
- **Last updated:** 1st June 2026

**TL;DR:** Settlements track the money paid out to your organisation once payments are processed. The Settlements page lists each settlement with its status, and lets you download a receipt and a remittance advice. Filter by status or date to find a specific one. Settlements are available to management users of an agent or provider organisation — if you don't see the page, that's why.

{/* Body content for settlements */}

## The money landing with you

For most of this training, "payment" means money going out — a family paying tuition. Settlements are the other side of that: the money paid out **to your organisation** once payments are processed. If you're a school receiving tuition or an agent receiving funds, the **Settlements** page is your record of what's landed and the paperwork to prove it.

This article covers what's on the page and the documents you can download.

> **For school finance teams:** Settlements are where reconciliation lives. Each settlement carries a receipt and a remittance advice, so matching funds received against your own ledger is a download away.

## What's on the Settlements page

Open **Settlements** from the "Others" menu and you'll see a list of your settlements, each with its **status** and **date**. The page includes filters so you can narrow by **status** or **date** and search — useful when you're looking for a particular payout or totting up a period.

Each settlement represents funds paid out to your organisation, so the page as a whole is a running record of money received through NexPay.

## The documents you can download

Open a settlement and you can download two documents:

- **Receipt** — the settlement confirmation
- **Remittance advice** — the payout confirmation for the payee

Between them, they document the settlement from both angles, which is exactly what a finance team needs to reconcile a payout against expected funds. Keep them with your records, or attach them where your accounting process requires.

> **Quick tip:** If you reconcile monthly, filter settlements by date for the period and download the documents in one pass. It's faster than opening each settlement cold.

## What the statuses mean

A settlement carries a status that tells you where it is:

- **Queued** — lined up to be processed
- **Submitted** — sent for processing
- **Generated** — prepared
- **Paid** — complete; funds paid out
- **Cancelled** — didn't proceed
- **Failed** — couldn't complete

**Paid** is the one that confirms the money has been paid out to you. The earlier statuses are stages on the way; Cancelled and Failed indicate it didn't complete, in which case your NexPay contact can explain what happened.

## Who sees settlements

Settlements are available to **management users of an agent or provider organisation**. If you don't see the page in your menu, that's the likely reason — either your account isn't a management user, or settlements aren't enabled for your organisation. As with any access question, your admin can adjust per-person permissions, and the support team can help with organisation-level settings. See [roles and what you can see](/training/getting-started/roles-and-what-you-can-see.md).

## Settlements versus commissions

A quick clarification, since both relate to money coming to you:

- **Commissions** are what you earn on the exchange and **withdraw** in a batch (see [understanding commissions](/training/commissions-and-settlements/understanding-commissions.md)).
- **Settlements** are the broader record of funds **paid out to your organisation**.

A school receiving tuition sees settlements; an agent may see both, depending on their setup. They answer different questions — "what have I earned and withdrawn?" versus "what's been paid out to us?"

## Your next step

- **Tracking earned commissions instead?** See [understanding commissions](/training/commissions-and-settlements/understanding-commissions.md).
- **Ready to withdraw commissions?** Read [withdrawing your commission](/training/commissions-and-settlements/requesting-a-payout.md).
- **Need proof for a specific payment?** See [receipts and remittance advice](/training/payments/receipts-and-remittance.md).
- **Reconciling incoming payments to students?** See [reconciling payments (for schools)](/training/commissions-and-settlements/reconciling-payments-for-schools.md).
- **Can't see Settlements?** Read [roles and what you can see](/training/getting-started/roles-and-what-you-can-see.md).

## Checkpoint

After reading this, you should be able to:

- Explain what a settlement is and how it differs from a payment going out
- Find the Settlements page and filter it by status and date
- Download a settlement's receipt and remittance advice
- Read the settlement statuses, recognising Paid as complete
- Understand who has access to settlements and what to do if you don't

## Frequently asked questions

### What is a settlement?

A settlement is the money paid out to your organisation once payments are processed. Where payments track money coming in, settlements track it landing with you. The Settlements page is your record of those payouts, each with documents you can download.

### Where do I find settlements?

Open Settlements from the menu (under "Others"). You'll see a list of your settlements with their status and date. Use the filters to narrow by status or date, and open one to download its documents.

### What documents can I download for a settlement?

Two — a receipt (the settlement confirmation) and a remittance advice (the payout confirmation for the payee). Together they document the settlement, which is useful for reconciliation and your own records.

### What do the settlement statuses mean?

A settlement can be Queued, Submitted, Generated, Paid, Cancelled, or Failed. Paid means it's complete. The others reflect stages along the way or, in the case of Cancelled and Failed, that it didn't complete. The status is shown next to each settlement.

### Why can't I see the Settlements page?

Settlements are available to management users of an agent or provider organisation. If you don't see the page, your account likely isn't a management user, or settlements aren't enabled for your organisation. Ask your admin or contact the support team if you think it should be there.

### How are settlements different from commissions?

Commissions are what you earn on the exchange and withdraw in a batch. Settlements are the broader record of funds paid out to your organisation. A school receiving tuition sees settlements; an agent might see both, depending on their setup.

## More on NexPay

**Platform**

- [For students & parents](/for-students-and-parents.md)
- [For ed. agents](/for-education-agents.md)
- [For universities](/for-universities.md)
- [For schools](/for-schools.md)
- [For accommodation](/for-accommodation.md)
- [AI automation](/payments-ai-automation.md)
- [Pricing](/pricing.md)

**Help & resources**

- [Training](/training.md)
- [Contact](/contact-us.md)
- [Developers](/api.md)
- [Zapier integration](/zapier.md)
- [Claude & ChatGPT](/mcp.md) — Claude & ChatGPT integration

**Company**

- [About](/about.md) — About NexPay
- [Jobs](/about.md#jobs)
- [Blog](/blog.md)
- [Media](/media.md)
- [Events](/events.md)

**Trust & locations**

- [Trust & Regulatory](/trust.md)
- [Our offices](/locations.md)

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- [Target Market Determination](/target-market-determination/)
- [Group Regulatory Disclosure](/group-regulatory-disclosure/)
- [Fees & FX Schedule](/fees-and-fx/)
- [Developer & API Terms](/developer-terms/)

## NexPay

NexPay Pty Ltd (ABN 56 153 910 984) holds Australian Financial Services Licence No. 560782 and is authorised to provide non-cash payment services to retail and wholesale clients in Australia.

- **Address:** Level 12, 64 York St, Sydney NSW 2000, Australia
- **Support:** [support@nexpay.com.au](mailto:support@nexpay.com.au)
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