---
title: "Withdrawing your commission - NexPay"
description: "How to withdraw the commissions you've earned — selecting payments, attaching an invoice, meeting the minimum, and tracking the withdrawal."
lastModified: "2026-06-02"
lang: "en"
url: https://nexpay.com.au/training/commissions-and-settlements/requesting-a-payout
---
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# Withdrawing your commission - NexPay

## At a glance

- **Intended for:** Agents & schools
- **Reading time:** 5 minutes
- **Last updated:** 1st June 2026

**TL;DR:** To withdraw commissions, go to Commissions and start a withdrawal. Select the commissions to include (or use Select all), attach an invoice (PDF, PNG, or JPG up to 10 MB), and submit once you've met the minimum. The withdrawal screen tells you whether you've reached the minimum and how much more you'd need. After you submit, it's reviewed before payout — you can track it as Processing, then Paid out.

{/* Body content for withdrawing commission / requesting a payout */}

## Turning earnings into a payout

You've earned commissions; now you want them in your account. NexPay calls this a **commission withdrawal**, and it's a short, guided process: pick which commissions to include, attach an invoice, and submit. The screen tells you exactly what you need before it'll let you go ahead, so there's no guessing whether you've done it right.

This article walks through each step and what happens after you submit.

> **For agents and schools:** Withdrawing is something you'll do regularly. Once you've done it once, it's a two-minute job — the main thing is having your invoice ready.

## Starting a withdrawal

From the **Commissions** page, start a withdrawal using the **Withdraw Commission** action. You'll land on a screen showing your outstanding commissions, ready to select. From here, three things stand between you and a submitted withdrawal: your selection, an invoice, and meeting the minimum.

## Step 1: Select the commissions

The screen lists your outstanding commissions, each with a checkbox. You have a few ways to choose:

- Tick commissions **individually**
- **Select all** to include everything outstanding
- **Clear** your selection to start again
- Pick the **most recent month** in one go

As you select, a running total updates at the bottom so you can see how much you're withdrawing — and whether it's enough.

> **Quick tip:** If you earn across several currencies, you can filter to a currency and select everything in it at once. The platform still works out the combined total in Australian dollars so you can check it against the minimum.

## Step 2: Attach an invoice

A withdrawal needs an **invoice** attached — it's your record of the commission being claimed. Use the attach option to upload a **PDF, PNG, or JPG up to 10 MB**. This is required to submit, so it's worth having the file ready before you start.

If you ever need to change the invoice on a withdrawal later, you can replace the attached one rather than starting over.

## Step 3: Meet the minimum and submit

There's a **minimum amount** (in Australian dollars) you need to reach before you can withdraw. The screen makes this clear: it shows whether your current selection meets the minimum, and if it doesn't, how much more you'd need. Once you've selected enough commissions and attached an invoice, the **Submit request** button becomes available.

If the submit button is disabled, the screen tells you why — usually one of: select at least one commission, attach an invoice, or reach the minimum. Sort the flagged item and you're good to go.

> **Important:** You don't have to remember the exact minimum or do the currency maths yourself. The withdrawal screen does both — it converts a multi-currency selection to AUD and tells you plainly whether you've met the threshold. Trust the on-screen guidance rather than calculating by hand.

## After you submit

Once submitted, your withdrawal goes for **review before payout**. You'll see a confirmation, and you'll get an email once it's been processed. You can track its status:

- **Processing withdrawal** — received and being reviewed before payout
- **Paid out** — completed; the commission has been paid

If a withdrawal can't be approved as submitted, it shows as **rejected**, and you can address whatever's needed and try again.

## Seeing your past withdrawals

Your withdrawals appear in their own view on the Commissions page — each with its submission date, amount, and status. Open any one to see the **commissions included** and the **attached invoice**, which is handy for your own records or if a question comes up later.

## Your next step

- **Want to understand how commissions accrue first?** Read [understanding commissions](/training/commissions-and-settlements/understanding-commissions.md).
- **A school tracking settled funds instead?** See [settlements](/training/commissions-and-settlements/settlements.md).
- **Need to export your activity?** Use the Reports area in your dashboard.
- **Withdrawal rejected and unsure why?** Reach your NexPay contact via the home-screen support card.

## Checkpoint

After reading this, you should be able to:

- Start a commission withdrawal from the Commissions page
- Select commissions individually, all at once, or by most recent month
- Attach an invoice in an accepted format and size
- Read the on-screen guidance on the minimum and submit when it's met
- Track a withdrawal as Processing and then Paid out, and find past withdrawals

## Frequently asked questions

### How do I start a withdrawal?

From the Commissions page, start a withdrawal (the "Withdraw Commission" action). You'll see your outstanding commissions, select the ones to include, attach an invoice, and submit. The page guides you through what's needed before you can submit.

### Why do I need to attach an invoice?

The invoice supports the withdrawal — it's your record of the commission being claimed. You can upload a PDF, PNG, or JPG up to 10 MB. It's a required part of submitting, so have it ready. If you need to change it later, you can replace the attached invoice.

### Is there a minimum I need to reach?

Yes. There's a minimum amount (in Australian dollars) before you can withdraw. The withdrawal screen shows whether your selection meets it — and if not, how much more you'd need. If you've earned in several currencies, it works out the combined total in AUD to check against the minimum.

### How do I choose which commissions to include?

The withdrawal screen lists your outstanding commissions with checkboxes. Select individually, use Select all, clear your selection, or pick the most recent month. As you select, the running total updates so you can see where you stand against the minimum.

### What happens after I submit?

Your withdrawal goes for review before payout. You'll get an email once it's processed, and you can track its status — Processing while it's being reviewed, then Paid out when complete. If it can't be approved as submitted, it shows as rejected and you can sort out what's needed.

### Where do I see my past withdrawals?

On the Commissions page, the withdrawals sent to you appear in their own view, each with its submission date, amount, and status. Open one to see the commissions included and the attached invoice.

## More on NexPay

**Platform**

- [For students & parents](/for-students-and-parents.md)
- [For ed. agents](/for-education-agents.md)
- [For universities](/for-universities.md)
- [For schools](/for-schools.md)
- [For accommodation](/for-accommodation.md)
- [AI automation](/payments-ai-automation.md)
- [Pricing](/pricing.md)

**Help & resources**

- [Training](/training.md)
- [Contact](/contact-us.md)
- [Developers](/api.md)
- [Zapier integration](/zapier.md)
- [Claude & ChatGPT](/mcp.md) — Claude & ChatGPT integration

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## NexPay

NexPay Pty Ltd (ABN 56 153 910 984) holds Australian Financial Services Licence No. 560782 and is authorised to provide non-cash payment services to retail and wholesale clients in Australia.

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