Your privacy is important to us
NexPay will collect personal information only for the purpose of providing its services to you or for any purpose that is directly incidental to the provision of those services. In the event that NexPay wishes to use your personal information for any other purpose, it will identify such purpose and obtain your consent before doing so, unless the new purpose is required by law.
NexPay is always willing to explain to you the purposes for which you information is being collected.
NexPay will seek your consent to the use of your personal information either expressly or impliedly, depending on the circumstances and the type of information collected. For example, NexPay will rely on your implied consent when you give us your name, address, telephone number and other details necessary for us to verify your identity. We will seek your express consent if the information is of a financial nature or concerns your personal credit. Your consent may also be given by an authorised representative or a person having Power of Attorney. You may withdraw your consent at any time, subject to any legal restrictions and subject to any contractual restrictions you have already entered into with us, and provided that you give us reasonable notice in writing. We will explain to you the implications of such withdrawal.
If you are registered with NexPay, we may from time to time send you information that is relevant to the provision of our services. If, at any time, you do not wish to receive that information, you may by sending us an email opt-out and request that you are not included in any future mail-outs.
There may be circumstances in which NexPay is obliged to collect, use, or disclose certain personal information without your consent. Such circumstances include:
NexPay collects your personal information in order to provide our products and services to you and satisfy our regulatory obligations under relevant anti-money laundering laws, for example, in Australia the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), rules and other subordinate instruments (AML/CTF Laws).
In order for us to satisfy our regulatory obligations under relevant AML/CFT Laws, for example the obligation that NexPay takes reasonable steps to verify the identity of its clients, NexPay may disclose your personal information to an external party providing electronic identification verification services.
In some circumstances, NexPay may also disclose your personal information to intermediary banks in order to process certain transactions on your behalf, for example, by disclosing your name and address.
The amount and type of information collected by NexPay will be limited to that which is necessary to provide our services.
Personal information shall be retained only for as long as may be necessary for the fulfillment of the purpose for which the information is collected. However, you should be aware that NexPay is obliged under relevant anti-money laundering and counter-terrorism legislation to retain information relating to personal identity for 7 years.
Subject to any legislative requirements, NexPay will destroy, erase, or make anonymous your personal information when it is no longer required to fulfil the purpose for which it has been collected.
If you refuse or fail to provide any requested information, NexPay may not be able to process any transaction(s) for you.
NexPay will make reasonable efforts to ensure that your personal information is sufficiently accurate, complete, and up-to-date to minimise the possibility that inappropriate information may be used to make a decision about you.
NexPay has in place a range of security safeguards to protect your personal information against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification, regardless of the format in which it is held.
The methods of protection may depend on the sensitivity of the information and the format in which it is contained. Security measures employed by NexPay include:
NexPay ensures that its staff is aware of the importance of maintaining the confidentiality of personal information.
NexPay will upon request and within 10 working days of any such request allow you access to your personal information. The requested information shall be provided or made available in a form that is generally understandable.
In circumstances where you point out to NexPay that any information held by us is inaccurate or incomplete, we will take appropriate action to amend the information as required and, if necessary, notify any third party of the correction.
There may be circumstances which preclude NexPay from providing access to some or all of your personal information. Those circumstances could be:
NexPay may be prohibited by law from providing you with access to your personal information. For example, when the disclosure could:
A 'cookie' is a packet of information placed on a user's computer by a website for record keeping purposes. Cookies are generally used on the NexPay site to:
Cookies may also be used for other purposes on NexPay sites but in each case none of the information collected can be used to personally identify you.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences).